Jack998 Casino Singapore Review

Casino Highlights

Please note that the website is very likely in the making. There are a few tells:

• Information is mentioned incorrectly such as Neteller & Skrіll in payment methods at the bottom of the home page or Push Gaming and SA Gaming in the software providers. This misleads players that they offer this feature.
• Licensing information is still not present while they already have a page for sports betting rules. As you’d know, a gaming license is required to run an online casino.
• Some games have their pages and placeholders but they simply keep loading. Possibly they are under development or integration.

For that reason, take everything positive mentioned below with a grain of salt and everything negative or incomplete as a serious red flag.

The casino is fairly straightforward with a wide selection of games. It has a live dealer section and it also covers pretty important events and tournaments in the world of sports as well as esports. In fact, Jack998’s esports coverage is remarkably better than most other platforms that provide native esports betting (and not through integrations/providers).

There’s another feature that we’d rather call a peculiarity as it’s not conventional or very useful either – Jack998 has a selection of exclusive games. These are games called Blast, Mines, Striker, etc.

The reason why online casinos choose software providers and integrations to provide access to games on their platforms is simple. It ensures safety and speed – as those providers can focus on running the games while the casinos provide an intermediary interface.

Running games on your own server is a little risky as a small online casino like Jack998 doesn’t have enough infrastructure to protect itself against a cyberattack, for example. Also, it can mean a mass slowdown for everyone if a lot of members play these games at the same time as it’s very likely that the platform isn’t running on high-speed servers.

Website Interface

We have reviewed many online casino platforms and have come to expect a certain standard. Jack998 has the bare minimum in terms of website design but it barely makes it through. The design is hampered by a slow-loading main thread and somewhat confusing navigation that doesn’t clearly tell players what is available on the platform.

The website’s design is very image-heavy meaning even backgrounds are images and not native colors rendered by your browser locally. This increases the size of webpages and on slower connections, can easily take a toll on your overall experience. This is counterintuitive as an online casino platform needs to be blazing fast and not the other way around, even if it means sacrificing some of the decorations.

Served Countries

Jack998 only serves Singapore and other neighboring countries like Malaysia. Although you can access the website from anywhere and register as a user, you won’t be able to deposit from any other bank account, card, or payment method except a transfer from a Singapore-based bank account.

Available Languages

The website is available in multiple languages including English. These locales are specific to certain regions. You can also choose to do the live chat in Thai apart from English.

Licenses & Security

The platform has a standard Cloudflare SSL certificate which protects all the information being sent and received between the end user and the remote server. All this traffic is routed through Cloudflare – a delivery network that additionally encrypts the traffic. The security is reliable.

Coming to the license now. The most peculiar thing happened when we tried to look for one – it doesn’t exist! The portal is operated by a company called Netchain Technology N.V. registered in Abraam de Veerstraat 9 (Curacao). The company is virtually nonexistent online.

This was strange so we got in touch with their team, which pretty much copy pasted their company registration information when we very clearly asked for a license, before passing the conversation to someone higher up, who instead redirected us to check the individual software providers’ licensing information.

This is generally a big red flag that should ideally discourage you from playing on this platform.

Games

Jack998 has left no stone unturned in its pursuit to become a wholesome experience for online casino enthusiasts. It has slots, roulette, blackjack, betting (sports and esports), video poker, bingo, baccarat, jackpot games, and live casino apart from some other features (except poker). If you’re looking for a one-stop solution for all your gaming needs, then Jack998 might just turn out to be one!

During our review period, the website also went down 4-5 times. This is not due to the software providers but the platform. Though their support staff was quick to respond and they assured us it will be back – and notified us when it was back. But when you’re in the middle of a game, the last thing you want is disconnection.

Software Providers

Jack998 claims to have PragmaticPlay, Pocket Games Soft, Blueprint Gaming, Relax Gaming, Evolution Gaming, Push Gaming, Nolimit City, Asia Gaming, SAGaming, Spadegaming, Betconstruct, and KA Gaming.

We were unable to verify whether or not all of these software providers are indeed integrated into the platform.

Promotions & Bonuses

This has to be the strongest suit of this platform because so far, everything else has been anywhere from pretty dull to downright harrowing. There are a lot of bonuses mediated through all of the integrations. This includes bonuses such as:

• Up to 300 free spins
• Up to S$300 cashback on live casino
• Up to 25% slots deposit bonus (maximum limit S$100)
• 10% cashback on sports betting up to S$100

There are at least a dozen such promotions ongoing at any given time. You can check their official page for current information.

VIP/Loyalty Program

The VIP program here is called the Loyal Members Club. The program allows you to collect loyalty points as you play. These points can be exchanged for cash, which you can use to play more.

There are 6 levels: Bronze, Silver, Gold, Platinum, VIP, and Elite. All levels have a different multiplier for each category including sports betting, slot, roulette, blackjack, baccarat, and blast. 1 point equals S$1 and US $1 for some reason. We’re not sure how reliable this is or how many VIPs they actually have, if any. You’re encouraged to check their VIP program page for more information.

At worst, the VIP program is just a gimmick to draw more people in, and at best, it’s a grossly unclear system without any concrete information.

Customer Support

The Jack998 customer support is pretty reliable, quick, and helpful. You can get your queries solved almost instantly. Also, as a mainly English website, their support staff is well-versed in the language, which is rare in other Thai, Malaysian, or even Singaporean online casino websites.

There is also a call option, email option, website form, and Line chat option. You can find all these details on their contact page.

Deposit & Withdrawal Options and Limits

The platform only accepts SGD as it’s a Singapore-only online casino. The only payment method is a bank transfer from a Singapore bank account. The website mentions payment processors such as Skrill and Neteller, cards such as Visa and MasterCard, payment gateways such as ecoPayz and AstroPay, and even cryptocurrency (Bitcoin) – however, we have confirmed that it’s all incorrect and part of the website’s design only as it’s possibly forked from a template.

In practice, you only have one option and that’s a bank transfer from a Singaporean bank account.

• The minimum and maximum limits on deposits are SGD30 to SGD30,000.
• The minimum and maximum limits on withdrawals are SGD50 to SGD30,000.

Supported Devices & Mobile Version

The website has a pretty so-so experience on a mobile browser. There is no mobile app. Overall, the mobile version of this online casino is not feasible at all.

Final Verdict

Overall, we believe that Jack998 has all the makings of a solid online casino platform. It has all the right ingredients and some particularly inspiring qualities. However, development takes time and the red flags raised along the way don’t help either. Due to the partly-questionable negatives the platform has, Jack998 receives a mixed rating from us.

You can certainly give it a spin, so to speak, but be on the lookout for the red flags mentioned throughout this article and play safely.