Hfive5 Casino Singapore Review

Casino Highlights

Thanks to its robust features and good payment limits, Hfive5 is a great option for anyone looking to play slots, casino, poker, or bet on sports and esports. It has all the features that you want in a modern online casino including good website design and security, a rewarding VIP program, and fresh scores updated live.

The casino shines by enabling players to access an amazing variety of games by registering in a few simple steps. It also has a good mix of VIP rewards and new member bonuses.

Website Interface

The website functionality is pretty smooth and it’s easy to understand and use the many features even if you’re not well-versed in online casino tools or terms. They make it easy to perform actions and get help.

One thing we don’t like about the website is that it can look too busy with so many different graphics, colors, and motions. This can be a jarring experience for many players who are looking for a clean, distraction-free way to play online casino games or bet on their favorite sports.

If you’re not a huge fan of Hfive5’s somewhat cluttered interface, then let us tell you that once you’re in a game and have closed all the popups on the sides, it becomes pretty standard to the eyes, very much like any other good online casino platform out there.

Finding your way or navigating through the many providers, games, and pages can, however, quickly become a chore if you’re not very used to heavier or more decorated websites.

Served Countries

Hfive5 primarily serves Malaysia and Singapore. People from other South East Asian countries can also play as long as they have a bank account in either Singapore or Malaysia. More deposit methods unlock as you reach higher VIP tiers, allowing you to play from anywhere.

Available Languages

On the website, there is a language switcher that allows users to switch between English and Chinese. Malay is not supported, although it primarily serves players from Singapore and Malaysia.

Licenses & Security

Hfive5 has a Gaming Curacao license (Master License of Gaming Services Provider, HF. #255/HF5). It also has a PAGCOR license from the Philippines (Certificate of Accreditation and Authority to Operate as a Gaming Support Provider).

The website has standard security using an SSL certificate from Let’s Encrypt which uses SHA256 encryption and TLS 1.3 to secure all data being sent to and received from the website’s remote server (likely routed through a CDN such as Cloudflare).

Games

You’ll find a variety of slot games here. Apart from that, Hfive5 also has lottery and fishing games through software provider integrations. There’s also a live casino and a sportsbook. 

In the live casino section, you can use leading live casino game providers such as Pragmatic Play, Evolution, Ezugi, and Sexy Baccarat to play all types of casino games with a live dealer.

For the sportsbook, Hfive5 has integrations with both, CMD368 and M8 Sport – which should be enough for betting on all types of sports and esports. It additionally also has a SBOBET integration.

Slots are where the platform truly shines. It has a lot of game providers that are considered to be reliable and safe. You can use them to play a huge variety of games.

Software Providers

Hfive5 has integrations with all the leading software providers. We have double-checked their list and can safely say that at the time of writing, all the software providers are vetted by the industry to be trustworthy and reliable. This is as good as it gets.

For the live casino section, you have providers like Pragmatic Play, Evolution Gaming, Dream Gaming, Sexy Baccarat, Ezugi, SA Gaming, WM Casino and CQ9 Gaming. 

Sportsbook is handled through CMD368, SBOBET, and M8 Sport. 

For slots, you can choose among names such as Pragmatic Play, Jili, Spadegaming, NextSpin, TopTrend Gaming, Play’n GO, Ultimate, Mega888, 918Kiss, SimplePlay, QTech, CQ9 Gaming, and Live22.

All in all, we’re very confident with the platform’s capabilities as far as game providers are concerned.

Promotions & Bonuses

They regularly have 150% Welcome Bonus. Couple that with a low minimum deposit, and it makes getting started remarkably easy and fun.

Hfive5 isn’t an online casino particularly known for its promotions. It provides some decent bonuses that anyone will appreciate. There are day-specific bonuses such as the TGIF Rescue Bonus every Friday.

Let’s talk about the important bonuses you can expect on Hfive5.

1. 150% Welcome Bonus – Receive up to a 150% bonus when you register. Can be claimed on the first and second deposits with a minimum amount of SGD30 in sportsbook, live casino, slots, or 918Kiss/Mega888 wallet. 
2. First Deposit with Bonus – new members get a maximum bonus of SGD25 on their first deposit. The minimum deposit for this is SGD50 to be transferred into slots or 918Kiss/Mega888 wallet.
3. 1% Unlimited Daily Cash Rebate – with a SGD30 deposit in sports, live casino, or slots wallet you can get up to 1% daily cash rebate (Diamond).
4. 20% Daily Reload Bonus – there’s also a daily reload bonus on a minimum deposit of SGD30, up to 20%. This only applies to the sportsbook, slots, or 918Kiss/Mega888 wallets.
5. 5% Unlimited Reload Bonus – an unlimited reload bonus can also be claimed on a minimum deposit of SGD30 up to 5%.
6. Apart from these, there are also birthday rewards and referral bonuses.

VIP or Loyalty Program

Hfive5’s VIP program isn’t something spectacular. It’s pretty rudimentary and works based on how much you play on the platform.

Let’s quickly take stock of the main takeaways from the VIP program. For a full description of the reward system’s details, you can visit their official page.

There are 5 tiers: Normal, Silver, Gold, Platinum, and Diamond. The minimum reloads amount increases per tier.

Customer Support

There is a reliable live chat that can be used to get answers to your queries fast. However, it’s not 100% dependable and you might need to resort to other contact channels if you’re having serious trouble or technical issues.

They have some contact options such as phone, email, WhatsApp, and Telegram (and a WeChat button which doesn’t work). You can use these channels to get in touch with them but the response time and quality are subpar across the board.

For example, they might reply faster on Telegram and WhatsApp but the resolution can take significantly longer. On email and phone, resolutions are better in general but it takes a while to get a hold of someone who can solve your issue.

They can solve the basic queries pretty quickly but getting bigger problems resolved such as account issues or rules clarification can quickly become a nightmare.

All in all, the customer support on Hfive5 needs a complete revamp and smarter live chat support staff.

Deposit & Withdrawal Options and Limits

The platform accepts online banking, cash deposits, ATM/card transactions, SurePay and crypto deposit (USDT & BTC). If you choose cash deposit or ATM, you need to attach the receipt with the submission.

The minimum deposit is SGD30 and the minimum withdrawal amount is SGD50. Maximum deposit limit is SGD50,000, while the maximum withdrawal limit is SGD30,000 per day or 5 times per day, whichever comes sooner.

Supported Devices & Mobile Version

There are apps for Android and iOS. The browser experience on mobiles is also decently optimized.

The app installation process can be a little cumbersome. You have to install it the third-party way, which usually takes a few extra steps as compared to using the Apple App Store or Google Play to install apps. You’ll find the buttons with links to the apps on the left sidebar of the website.

• For Android devices, just click the Download under Android to receive an APK file, which is an Android package file. In your Settings, third-party sources must be turned on for non-Google Play apps to be installed. Once that is ensured, simply tap the APK file and it will install itself. You can continue to sign up or sign in.
• On iOS devices, the process is a little more nuanced. You need to follow the instructions on their iOS app page to successfully install and run the app.

Don’t fret, this is a one-time process. Once installed, you can sign in to your account and play at your convenience anytime without any hassle.

Final Verdict

Hfive5 is certainly a serious competitor to many Singapore/Malaysia online casinos but it has some ways to go yet. There are many aspects of the platform that can use improvement. But given their current penetration and market share, they have already established a pretty strong ecosystem that is hassle-free.

Overall, we recommend Hfive5 for beginners who are just trying out different online casinos to settle on a long-term gaming platform. If you’re one of those, then give Hfive5 a try and we’re sure you won’t be disappointed!